Privacy policy
Privacy Policy
Last updated: 13 May 2026
This Privacy Policy explains how Zareky ("we", "us", "our") collects, uses, and protects your personal information when you visit byzareky.com (the "Site"), make a purchase, create an account, subscribe to recurring deliveries, or interact with our services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). If you have any questions, you can contact us at contact@byzareky.com.
1. Who we are
Data controller: [Insert legal business name], trading as Zareky
Website: byzareky.com
Registered address: [Insert registered business address]
Contact for privacy matters: contact@byzareky.com
UK GDPR Article 27 representative:
If our business is incorporated outside the United Kingdom and offers goods or services to UK residents, we may be required to appoint a UK representative under Article 27 of the UK GDPR. Until appointed, you may exercise your data rights directly with us at contact@byzareky.com. We respond to formal data protection requests within one calendar month as required by law.
2. What information we collect
We collect the following categories of personal information:
Identity and contact information
- Full name
- Email address
- Postal address, including billing and shipping address
- Telephone number, if provided
Order and transaction information
- Items purchased
- Order history
- Subscription or recurring delivery details, where applicable
- Payment method information
- Billing and shipping addresses
- Order value and currency
We do not store full card details. Payment information is handled securely by our payment processors.
Subscription information, if applicable
- Subscription status, such as active, paused, skipped, cancelled or expired
- Subscription frequency
- Renewal dates
- Billing cycle
- Subscription products selected
- Subscription changes, pauses or cancellations
- Discounts, credits or benefits used
Technical information
- IP address
- Browser type and version
- Device type
- Operating system
- Screen size
- Pages visited
- Time spent on the Site
- Referring URL
- Cookies and similar technologies
Communications
- Email correspondence
- Customer support messages
- Product feedback
- Survey responses
- Marketing preferences
3. How we use your information
We process your personal information for the following purposes:
| Purpose | Lawful basis |
|---|---|
| Process your order and deliver products | Performance of contract |
| Manage your account and subscription billing | Performance of contract |
| Provide customer support and respond to enquiries | Performance of contract / legitimate interest |
| Send transactional emails, such as order confirmations, shipping updates and renewal reminders | Performance of contract |
| Send marketing emails, newsletters, product updates and promotions | Consent |
| Prevent fraud and protect our Site | Legitimate interest |
| Improve our Site, products and services | Legitimate interest |
| Comply with legal and regulatory obligations | Legal obligation |
You can withdraw your consent to marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us at contact@byzareky.com.
4. Who we share your information with
We only share your personal information with trusted service providers where necessary to operate our store, process orders, provide customer support, manage subscriptions, improve our Site, or comply with legal obligations.
| Recipient / provider type | Purpose | Location |
|---|---|---|
| Shopify | E-commerce platform hosting, checkout and order management | Canada / Ireland / global |
| Shopify Payments / Stripe / PayPal or other payment providers | Payment processing | UK / USA / Ireland / global |
| Subscription management provider, if applicable | Managing recurring orders, subscription billing, pauses and cancellations | UK / EU / USA / global |
| Email marketing provider, such as Klaviyo | Marketing emails and transactional communications | USA / Ireland / global |
| Delivery partners, such as Royal Mail, Evri, DHL or other carriers | Order fulfilment and delivery | UK / global |
| Customer support tools | Managing customer enquiries and support tickets | UK / EU / USA / global |
| Cookie consent platform | Managing cookie preferences and consent records | UK / EU / global |
| Google Analytics, where enabled | Site analytics and performance measurement | USA / global |
| Meta, TikTok, Google or other advertising pixels, where enabled and consented to | Advertising attribution and campaign measurement | USA / Ireland / global |
We do not sell your personal information to third parties.
We do not share your personal information for third-party advertising beyond standard advertising attribution and analytics tools, and only where legally permitted or where you have provided consent where required.
5. International transfers
Some of our service providers may be located outside the United Kingdom. Where we transfer your personal information internationally, we use appropriate safeguards where required, such as:
- UK adequacy regulations for approved countries
- UK International Data Transfer Agreement, where applicable
- Standard Contractual Clauses, where applicable
- UK-US Data Privacy Framework, where applicable for participating providers
You may request further information about international transfer safeguards by contacting us at contact@byzareky.com.
6. How long we keep your data
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.
| Data type | Retention period |
|---|---|
| Order records | Up to 7 years for tax, accounting and legal purposes |
| Account data | For as long as your account remains active, plus a reasonable period after closure |
| Subscription data | For the duration of your subscription, plus up to 3 years after cancellation or account closure |
| Marketing preferences | Until you withdraw consent or after 3 years of inactivity, whichever comes first |
| Customer support records | Up to 3 years from the last interaction |
| Technical and cookie data | As described in our cookie banner or cookie settings tool |
After these periods, we either securely delete your personal information or anonymise it for analytics and business reporting purposes.
7. Cookies and similar technologies
We use cookies and similar technologies to operate our Site, improve your shopping experience, understand how visitors use our Site, and support marketing activities.
| Cookie type | Purpose | Consent needed |
|---|---|---|
| Strictly necessary cookies | Cart, checkout, security, fraud prevention and core Site functionality | No |
| Functional cookies | Save preferences, region, language or display settings | Yes, where required |
| Analytics cookies | Understand how visitors use the Site | Yes, where required |
| Marketing cookies | Show relevant ads and measure advertising performance | Yes |
You can manage your cookie preferences at any time via our cookie banner or the Cookie Settings link in the footer of the Site, where available. You can also clear or block cookies through your browser settings.
Where your browser sends Global Privacy Control signals, we aim to honour them where technically possible.
8. Your rights under UK GDPR
You have the following rights in relation to your personal information:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete data
- Right to erasure — request deletion of your data in certain circumstances
- Right to restrict processing — ask us to limit how we use your data
- Right to data portability — receive your data in a portable, machine-readable format
- Right to object — object to processing based on legitimate interest or direct marketing
- Right to withdraw consent — withdraw consent where processing is based on consent
- Right not to be subject to automated decision-making — we do not currently use automated decision-making that produces legal or similarly significant effects on you
To exercise any of these rights, contact us at:
We will respond within one calendar month.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office.
ICO website: ico.org.uk
ICO helpline: 0303 123 1113
9. Children’s data
Our Site and products are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18.
If you believe that we have collected personal information from a child, please contact us at contact@byzareky.com, and we will take appropriate steps to delete it.
10. Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss or destruction.
Our hosting, payment, email and fulfilment partners use security measures such as encryption, access controls and secure data handling practices.
However, no method of transmission over the internet is completely secure. If a personal data breach occurs that is likely to result in a high risk to your rights and freedoms, we will notify you and the Information Commissioner's Office where required by law.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we may notify you by email or by placing a prominent notice on the Site before the changes take effect.
The Last updated date at the top of this Privacy Policy reflects the most recent revision.
12. Contact us
For privacy-related questions, concerns or requests, contact us at:
Email: contact@byzareky.com
For formal data subject requests, we aim to respond within one calendar month. For general enquiries, we aim to respond as soon as reasonably possible during business days.