Refund Policy
Refund & Return Policy
Last updated: 13 May 2026
At Zareky, we want you to feel confident when placing an order with us. This Refund & Return Policy explains your rights, how returns work, how refunds are processed, and how subscription orders are handled.
If you are unsure about anything, please contact us at contact@byzareky.com and our support team will be happy to help.
1. Your statutory rights
Nothing in this policy limits or excludes your statutory rights as a consumer.
If you are a customer in the United Kingdom, your purchase is protected by applicable UK consumer protection laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
For online purchases, UK customers must normally be informed that they can cancel an order up to 14 days after delivery, without giving a reason.
2. 14-day right to cancel
If you are a UK customer, you have 14 calendar days from the date you receive your order to cancel your purchase without giving any reason.
To cancel your order, email us at:
Please include:
- Your full name
- Your order number
- The item you wish to return
- Whether you would like a refund or replacement, where applicable
Once your cancellation request is approved, we will provide return instructions.
We must refund you within 14 days of receiving the returned goods, or within 14 days of receiving evidence that you have sent the goods back, whichever is earlier.
3. Return eligibility
For change-of-mind returns within the 14-day cancellation period, items should be returned:
- In their original condition, where reasonably possible
- With original packaging, where possible
- With all accessories, manuals, tags, inserts or included items, where applicable
We apply a fair and reasonable approach. However, we may make a deduction from your refund if the value of the goods has been reduced due to handling beyond what is necessary to inspect them.
4. Faulty, damaged or incorrect items
If your item arrives faulty, damaged, defective, or not as described, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Photos or videos showing the fault, damage or incorrect item
- Whether you would prefer a refund, replacement or another solution
Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. Customers may have a short-term right to reject faulty goods within 30 days.
If the item is faulty, damaged or incorrect, Zareky will cover the return shipping cost where a return is required.
5. Return shipping
| Reason for return | Who pays return shipping |
|---|---|
| Change of mind within 14 days | Customer pays return shipping |
| Faulty, damaged or incorrect item | Zareky pays return shipping |
| Replacement due to our error | Zareky pays return shipping |
For change-of-mind returns, we recommend using a tracked shipping service and keeping proof of postage. We are not responsible for returned items lost in transit unless we provided the return label.
Please do not send items back without contacting us first. We will provide the correct return address and return instructions by email.
6. Refund processing
Refunds are issued to the original payment method used at checkout.
Once your refund has been approved and processed, you will receive a confirmation email.
Bank and payment provider processing times may vary, but refunds typically appear within 3–7 business days after we issue them.
If your original card has expired, been cancelled, or replaced, please contact your bank or payment provider, as they may still be able to route the refund to your account.
7. Delivery costs and refunds
If you cancel your full order within the 14-day cancellation period, we will refund the cost of the item and the standard delivery charge, where applicable.
If you selected a premium or express delivery option, we are only required to refund the cost of standard delivery.
If you return only part of an order, delivery fees may not be refunded unless the return is due to our error, a faulty item, or a damaged item.
8. Subscription and recurring order refunds
Some Zareky products may be offered as subscriptions or recurring deliveries.
Each recurring order is treated as a separate purchase. Your statutory rights apply to each physical order once it has been delivered.
You may cancel, pause or manage your subscription before your next billing date through your customer account, subscription portal, or by contacting us at:
Cancellation of a subscription stops future charges. It does not automatically refund orders that have already been processed, dispatched or delivered, unless:
- You exercise your statutory cancellation rights
- The item is faulty, damaged or not as described
- We made an error with your order
- A refund is otherwise required by law
If a subscription renewal has already been processed but has not yet been dispatched, contact us as soon as possible. We will do our best to cancel the shipment and refund the order before dispatch, but this cannot be guaranteed once fulfilment has started.
9. Items that may not be eligible for return
The right to cancel may not apply to certain types of goods, including:
- Personalised or custom-made items
- Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
- Perishable goods or products with a short expiry period
- Digital products or services that have been fully delivered with your prior consent, where applicable
If any specific item is excluded from standard returns, this will be clearly stated on the product page where required.
10. Hygiene and safety
For hygiene and safety reasons, certain products may not be returnable once opened, used or unsealed.
This may include, depending on the product category:
- Personal care items
- Grooming items
- Oral care products
- Skincare or body care products
- Consumable or refill products
- Products that come into direct contact with the body
This does not affect your rights if the item is faulty, damaged, incorrect or not as described.
11. How to request a return or refund
To request a return or refund, email us at:
Subject line:
Return request — order #[your order number]
Please include:
- Your order number
- Your full name
- The item you want to return
- The reason for return
- Photos or videos, if the item is faulty, damaged or incorrect
We aim to respond to return and refund requests within 24–48 business hours, Monday to Friday.
12. Replacement orders
If your item arrives faulty, damaged or incorrect, we may offer a replacement instead of a refund, depending on the situation and your preference.
If a replacement is approved, we will provide the next steps by email.
13. Late or missing refunds
If you have received a refund confirmation but have not yet received the funds:
- Check your bank account again.
- Contact your card provider or payment provider.
- Contact your bank, as processing times can vary.
If you have done this and still have not received your refund after 7 business days, contact us at:
14. If you are not satisfied with our response
If you are not satisfied with how your return or refund request has been handled, please contact us again and we will review your case.
You may also contact Citizens Advice for free and impartial guidance on your consumer rights.
15. Contact us
For returns, refunds, subscription cancellations or any order-related questions, please contact us:
Email: contact@byzareky.com
Website: byzareky.com
Response time: within 24–48 business hours, Monday to Friday.
Your statutory rights as a UK consumer are protected in full, and nothing in this Refund & Return Policy limits those rights.